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  • Can I check the status of my order?
    Yes. you can check your order info by login into your account by clicking the icon on the top right hand side of the screen. You can always contact us for further information.
  • Is shopping on your website secure?
    Absolutely! Shopping in our website is safe and secure according to the highest international standards - double SSL. Your payment information is encrypted and will not be accessed or passed on. Payment with Paypal is also available and secured by international standards.
  • Can I make changes to my order after payment?
    Yes. you can contact us ASAP to make changes in regards to size, quantity or shipping address. Please contact us as soon as possible through any website means. if your order has shipped, we will do our utmost to bring the shipment back or change it's detonation.
  • Where is Mesika Chen jewelry made?
    All our jewelry is handcrafted in our atelier in Israel, TLV, the diamond center of the world. we are located at: Meskia • Chen Jabotinsky 3, Ramat Gan The Samson Building Room: 1307 Israel Diamond Exchange Israel, 5252005
  • How you confirm my order once payment is made?
    After placing an order you should receive a confirmation email with all details of your order and payment. If you don't see the email, please check in your spam folder, it may have ended there. In any case you can always contact us at any time
  • How can a Talk to a Representative?
    You can setup an online virtual meeting by clicking below link:
  • Do I have to create an account to make a purchase?
    No. You can purchase any time without creating an account. However, creating and account will save your information, so your next purchase will be much quicker and easier. Creating an account will also enable you to view your order status and history, as well as enable special offers in the future.
  • Can I return or exchange items?
    Yes you can. please refer to our Returns and Refund Policy. If unfortunately your purchased item does not meet your expectations, do not worry. we are here for you. items can be returned free of charge unworn and unused and in original state and original packaging for a refund or exchange, within 14 days after receipt of the goods. Please contact us for free return. Please note that before exchange or refund upon customer jewelry and diamonds arrival, items will be examined and checked in laboratory means for warranty approval according to our return and refund policy.
  • Do you sell only Conflict Free Diamonds?
    Absolutely Yes. We source our natural diamonds only from known ethical sources, countries and suppliers obligated to the Kimberley process, an International process to track and certify diamonds.
  • Are your diamonds and gold are conflict-free?
    Yes! their journey is completely traceable from conception to the piece you proudly wear. Our traceable diamonds comes from conflict-free regions with strict environmental and human rights policies.
  • How can I find my ring size?
    To find your right size of ring, use our ring size guide .
  • Does jewelry wear off after showering or swimming?
    No! We use solid gold (not vermeil or plated gold) in our jewelry to make sure it stays intact for everyday wear. You don't have to take them off while showering, swimming, sleeping or working out . You can wear our jewelry 24/7 without the jewelry losing its shine or tarnishing in any way!
  • What is the quality of your diamonds?
    We always use the highest quality of Conflict -Free diamonds for our jewelry and we provide a CGL Gemological Certificate.
  • Do you provide warranty?
    Yes. We provide 2 year warranty for any piece , for any manufacturing defects, except damages caused by accidents, scratches and dirt, normal wear, neglect or improper use and care.
  • What is your jewelry made of?
    Our jewelry is made of Gold 14k. All diamonds are Certified Conflict Free Natural Diamonds, designed and handmade manufactured.
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